Reference

Open bostoto Legal details before joining

bostoto Legal sets out how account access, wallet records and policy requests work for you in Indonesia.

Account termsData handlingLocal-law accessPolicy requests
bostoto Open bostoto Legal details before joining
POLICY HELP

Browse clear routes for legal questions

A policy question should have a clear next step, especially when it concerns identity, account access or a wallet record. We direct you to the support route attached to your account so the team can see the relevant case without asking you to repeat every detail. Include your registered phone number, the policy section involved and any DANA, QRIS or bank transfer reference where local law permits.

Team online

Account policy route

Open the support path from your account when you need clarification about Legal terms, phone verification or an access decision made where local law permits.

Wallet record check

For DANA, OVO, GoPay, QRIS or bank transfer questions, include the payment reference and date so we can match the record to your account.

Change request path

Ask through the account support route when you want a correction, policy clarification or a data-handling request. We will explain the next step and any required proof.

DATA PRACTICES

Switch through bostoto policy controls

Legal protection depends on practical controls, not broad promises. We limit account handling to the details needed for access, verification, payment matching and support.

Data handling

We use account details for access, phone verification, payment matching and policy support. Requests about your personal data should include the registered phone number and the specific record concerned.

Cookie choices

Cookies can support session continuity and policy-page settings on your device. Clear your browser data when needed, then sign in again to restore the account session where local law permits.

Account security

Keep your phone and sign-in details private. We may require phone verification before account access, particularly when a request changes account details or concerns a wallet record.

Record retention

Payment and support records may remain available for transaction matching, dispute handling or a lawful request. This can include DANA, QRIS, bank transfer and virtual account references.

Correction requests

If a name, phone detail or payment reference is wrong, use the account support route and identify the exact field. We may ask for evidence before changing the record.

Policy contact

Our support team handles Legal questions through the account path. State whether your request concerns access, data, cookies, retention or payment records so it reaches the right review queue.

Browse answers about bostoto Legal

These Legal answers cover the questions we expect you to ask before opening an account or requesting a policy change. We keep the wording practical, with account steps, payment records and local-law conditions explained in plain English. If your case is different, use the account support route and include the relevant reference.

bostoto Legal covers account terms, access conditions, phone verification, data handling, cookies, payment records, retention and requests to correct or clarify a policy matter.

Access or eligibility depends on local law. Check that use is permitted in your location before opening an account, and follow the phone verification step where local law permits.

Phone verification links an account to its registered contact detail and helps us assess access or account-change requests. It may be required before account access where local law permits.

We may retain DANA and QRIS references to match a transaction, resolve a status question or answer a lawful request. Their separate provider terms continue to apply to each payment.

Yes. Use the account support route, identify the exact detail and provide your registered phone number. We may request supporting evidence before changing a name, phone detail or payment record.

Records may remain available for transaction matching, support cases, disputes or a lawful request. This can include OVO, GoPay, bank transfer and virtual account references linked to your account.

Open the support path connected to your account and state the policy area involved, such as access, cookies, data or retention. Add a payment reference when your question concerns a transaction.